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Ponsonby / HQ

264 Ponsonby Rd
Ponsonby
Auckland
TEMPORARILY CLOSED

Newmarket

11 Teed St
Newmarket
Auckland
09 520 2911

Havelock North

12 Te Mata Rd
Havelock North
Hawkes Bay
027 217 5396

Arrowtown

12/50 Buckingham St
Arrowtown
Otago
027 312 0381

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Shipping & Returns

Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.


MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.


For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping

Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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