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Privacy Policy

We understand the importance of protecting your privacy & appreciate you trusting us with your information. We will not share, rent or sell your personal information. All information that you provide us will be kept private & confidential and used for the following purposes only:

— To process purchase & delivery transactions
— Customer support & the ability to respond to your requests
— Communication via email providing information that may be of interest to you

 

Returning Your Order

Information

The MUSE team will do everything we can to help you find a piece you can treasure for seasons to come. Please don't hesitate to get in touch if you have any questions or would like us to send styling tips relating to your order. 

For any questions or queries related to your online order please email morgan@museboutique.co.nz, or contact us on our Live Chat.

We will happily accept returns of any full-price pieces bought online for a store credit, exchange or refund within 7 days of receiving your order, provided they meet the terms of our online return policy.

If items are received outside of this period, your item will be returned to you.

 MUSE cannot offer returns or refunds on jewellery, swimwear, sunglasses, undergarments, activewear or any items purchased on sale or with a promotional discount of 15% or more. Size exchanges are subject to availability.

Online Return Process

1. Go to museboutique.returnscenter.com and enter your order number and email address used for the original order.

2. Follow all steps to complete your return. Please note, in order to be eligible for a refund, your order must be received back in-store within 7 days of receipt and meet all the other conditions of our returns policy.

3. Please send your return to:

Attn: Online Returns
MUSE
264 Ponsonby Road
Ponsonby
Auckland 1011
New Zealand


4. Once we've received your return, please allow up to 7 business days for the return to be processed. 

Please Note:

In the instance your order (full or partial item) is returned for a refund, you will receive back the full cost of your order, less the shipping fee originally paid and a $20 NZD (domestic) or $40 NZD (international) deduction fee to offset any handling costs.

If you received complimentary shipping on your order, there will be an automatic $30 NZD (domestic) deduction or $60 NZD (international) deduction fee to offset any shipping and handling costs incurred by MUSE.

If you opt to receive a Store Credit, you will not incur any deduction fees outside of the original shipping cost, if applicable.


Returns and exchanges are not available for items purchased on sale or with a promotional discount of 15% or more. Sale items are final. Some limited exceptions are made if an item is deemed faulty.

MUSE does not offer refunds on online and instore purchases made using AfterPay or Laybuy.

Credit notes are not offered on sale items.

MUSE does not offer returns or refunds on lingerie, swimwear, sunglasses, activewear or jewellery for hygiene reasons.

Shoes must be returned with all original packaging, including undamaged boxes. MUSE does not accept returns without boxes or with marked or scratched soles.

Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Items that don't meet these standards risk being returned to the customer.

Size exchanges are subject to availability.

Returning an In-Store Purchase

You are welcome to return your item(s) for an exchange or store credit within 7 days of purchase, as long as item(s) are unworn and in new condition with tags attached and receipt present.

No refunds are offered unless an item is faulty. In this case, a refund, exchange or store credit will be granted as per the New Zealand Consumer Guarantees Act 1993. MUSE store credit is valid for 12 months and available for purchases in store only.


MUSE does not offer refunds on online and instore purchases made using AfterPay or Laybuy.

Online Returns Terms & Conditions

PLEASE NOTE | Online order return requests must processed through our returns portal.

If you wish to return an item it MUST be received back in-store within 7 days since you received it. Anything outside of this time frame will be either processed as a store credit or returned to you depending on a case by case basis.


RETURN POLICY

MUSE will happily accept full priced returns within 7 days of their delivery for a credit note, exchange or refund, of any item purchased online that meets the criteria of our returns policy. MUSE cannot offer returns or refunds on jewellery, swimwear, sunglasses, undergarments, activewear or any items purchased on sale or with a promotional discount of 15% or more.

Size exchanges are subject to availability.

In the instance your order (full or partial item) is returned for a refund, you will receive back the full cost of your order, less the shipping fee originally paid and a $20 NZD (domestic) or $40 NZD (international) deduction fee to offset any handling costs.

If you received complimentary shipping on your order, there will be an automatic $30 NZD (domestic) deduction or $60 NZD (international) deduction fee to offset any shipping and handling costs incurred by MUSE.

If you opt to receive a Store Credit, you will not incur any deduction fees outside of the original shipping cost, if applicable.


MUSE does not offer refunds on online and instore purchases made using AfterPay or Laybuy.

Once we’ve received your return please allow 5-10 business days for the return to be processed and appropriate remuneration to be issued.

The item must be in unworn/new condition with all designer/MUSE tags attached.

Any items that don’t meet these requirements will not be eligible for a refund, credit or exchange, and will be returned to you.

For any further questions or support relating to your online order, please reach out to us at morgan@museboutique.co.nz

Once we’ve received your return please allow up to 5 business days for it to be processed.

In the event that a returned item is deemed faulty by MUSE, the cost of repair or dry cleaning will be deducted from any refunded value.  

Return shipping costs are the responsibility of the customer. Returns can also be made by dropping items into one of our MUSE boutiques.

Click & Collect Returns
.
As per our returns policy, once your Click & Collect order is ready for collection, the 7 days returns period starts from this date. You will have 7 days from this point to opt for a return. If this date is exceeded, you will be unable to return or exchange your order.

International Returns

For international returns, we recommend indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid any additional custom duties and taxes.

Please ensure adequate insurance as well as tracking is taken for the safe delivery of your return order. Items must be posted back within 7 days of receipt otherwise you will be ineligible for a refund.

All international customers are obliged to cover the shipping and delivery costs of their returned items.

Approved returns should be sent back to the following address:


Attn: Online Returns
MUSE

264 Ponsonby Road
Ponsonby, 1011
Auckland
New Zealand


For any questions or queries with your online order please email morgan@museboutique.co.nz

Returns Policy when using AfterPay or Laybuy

When AfterPay or Laybuy has been used as the chosen method of payment and you would like to return your purchase, we are able to offer either an Exchange or Store Credit (valid for 12 months).

We are unable to offer a refund on returns when AfterPay or Laybuy has been used.

Please be aware that original postage, import duty, custom fees, and local sales tax (levies) are non-refundable.

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