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Shipping

Receiving your Online Order

New Zealand

PLEASE NOTE

Couriers are operating at 80% capacity. There may be delays on orders by 1-3 days.

Orders New Zealand Wide: Free

Delivery on all orders within New Zealand: 1-3 business days.

In store click and collect available at checkout.

International

Shipping costs do not include duties or taxes that may be applied by customs at the destination country.


Australia - Standard ( 3 - 10 business days) Free


Rest of World - Standard ( 3 - 10 business days)

Orders under $1000: $50.00

Orders over $1000: Free

Same Day Delivery

MUSE is pleased to offer same day delivery for suburbs in and around central Auckland.

To use this service, your order must be placed before 1pm on the day of delivery and will be delivered before 5pm.

Available Monday - Friday only. If you live outside Auckland Central, please get in touch and we’ll do our best to make same day delivery work for you.

PLEASE NOTE that while the MUSE team will do everything we can to deliver your order within the promised time, unforeseen circumstances can sometimes effect delivery.

Tracking & Delivery

To ensure a smooth delivery, please include contact details (including phone number and email address) alongside your physical address.


We will email you a tracking number when we have printed a label for your package. Tracking updates will become available once it has been picked up by the courier.

Follow the links in the email to track your order.


Parcels must be signed for upon delivery.


If delivery cannot be made the driver will leave a collection card. To collect the parcel, the collection card must be presented with valid photo ID at the nominated courier branch.


If the parcel is not collected within 10 business days, it will be returned to MUSE and redelivery will be at the expense of the customer.

Please note that, depending on your country, there may be some delays in delivery at your end (i.e. customs clearance). You may also be asked to pay customs duties or taxes. These are unfortunately outside of our control and any extra costs will need to be covered by you.

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