The Bubblegum jumper is made by hand, using New Zealand’s incredibly soft and cruelty free Mohair. Because Mohair is a natural resource and because the Knitter's jumpers are made by hand, there will be the odd imperfection, due to natures ways. But this isn't a bad thing. Generally speaking, nothing in life is perfect.
The Bubblegum should not be washed, but if needed, wash by hand, and left to dry in a cool spot in the shade. Warm water may slightly shrink your garment, so it is best to stick to cool water. Never tumble dry. It is also best to keep your jumper folded and not on a hanger. This way your jumper will keep its shape. the Knitter recommends keeping washing to an absolute minimum and only if really necessary.
The Mohair we use malts very minimally. Mohair in general has a tendency to malt, it is not a defect, but rather a natural process.