Shipping & Returns
Same Day Delivery
2 - 3 Working Days
2 - 3 Working Days
Rest of World
5 - 7 Working Days
Same day delivery to Auckland central locations. If you live in Auckland's outer suburbs please contact us for shipping options. Orders must be placed before 1pm on the day of delivery. Delivery will be made before 5pm on the day the order is received. Same day delivery is available Monday - Friday only.
PLEASE NOTE that whilst the team at MUSE make every effort to get your order to you within the stated time frames, unforeseen circumstances and peak trading times can have an effect on these guidelines.
PICK UP FROM ONE OF OUR BOUTIQUES
Going to be in the area? Call us on +64 (0)21 687 301 to arrange pick up of your order from either our Ponsonby or Newmarket boutique. Orders placed between 9am and 5pm Monday to Friday will be available for collection same day. Orders placed outside of these hours will be available for collection next business day. As soon as your order is ready for collection a confirmation email detailing your item has been shipped will be sent. Please don't get confused by this, it simply means your item is ready to be picked up from one of our boutiques.
To ensure an easy delivery process please enter all contact details including phone number and email address when you are choosing your delivery address. All deliveries will include a tracking number, automatically emailed to you upon dispatch from MUSE. Ensure to hold on to this and follow links in the email to track your order.
Parcels must be signed for upon delivery. If delivery cannot be made the driver will leave a collection card at the stated address. To collect the parcel, the collection card must be presented with a form of photo ID at the nominated courier branch. If the parcel is not collected within 10 business days, it will be returned to MUSE. Please note that redelivery will be at the expense of the buyer.
PLEASE NOTE that some delays at the receiver’s end (i.e. customs clearance) may vary depending on the country and is outside of MUSE’s control and responsibility.
MUSE operates under the New Zealand Consumer Guarantees Act 1993. If for any reason you are not happy with your purchase you are welcome to return your item/s for a credit (valid for 6 months in-store only) or exchange. If goods are faulty or damaged then we will offer you a full refund, exchange or credit note.
ONLINE RETURNS & EXCHANGES
Returns or exchanges are accepted on goods within 7 days of customers receipt of goods. Items returned outside of this window will be assessed on a case by case basis and final decision to be made at the discretion of MUSE. Please make sure your items are returned new, unused and with all MUSE and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Any dry cleaning costs incurred will be deducted from your credited amount. Payment of return shipping costs are the responsibility of the recipient, not MUSE.
In the event that a faulty item is returned and deemed not faulty by MUSE, the cost of shipping will be deducted from any refunded value. Any and all refunds processed will be in New Zealand dollars (NZD). Please contact our customer care team to arrange a return.
IN-STORE RETURNS & EXCHANGES
MUSE's in-store return & exchange policy differs to our online return & exchange policy. For in-store purchases, returns are accepted within 7 days of the initial purchase date in exchange for a credit note. No refunds are offered on items purchased in-store. Credit notes are valid for 6 months only from the date of issue. Please note, credit notes are not offered on sale items. Sale items are final sale.
— LINGERIE & EAR ACCESSORIES
MUSE does not accept returns or exchanges on lingerie and ear accessories for hygiene reasons, unless faulty.
Shoes must be returned with all original packaging, including undamaged boxes. MUSE does not accept returns without boxes or with marked or scratched soles.
All swimwear should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if the strip has been removed.